Copilot 24x7

Support: When, Where and How It’s Needed

Copilot Support delivers the most proactive, comprehensive 24x7 support in the industry. Operating out of a state-of-the-art call center in our U.S. headquarters, Copilot engineers continuously monitor system performance and alert you of potential problems. In fact, the Copilot team makes twice as many outbound calls as they receive incoming calls – to alert customers of any possible issues.

When issues do arise, a Copilot engineer is available when and where you need one – not after you’ve been on hold or wait for a call back. Copilot provides a single point of contact for your entire storage infrastructure, with the benefit of an immediate response. And a built-in software subscription adds value through perpetual licensing, ensuring you always have the latest patches, updates and releases.

The Copilot Support Advantage

• Three 24x7 support options provide the right level of phone and on-site support, and parts delivery for your unique business needs
• PhoneHome technology monitors system status in real time so you and your Copilot team can proactively address issues
• 90% of cases are resolved in the first stage of the call because every call is answered by a qualified, highly trained storage expert
• Copilot engineers take ownership of the entire storage infrastructure, from Dell Compellent SAN to third-party technology products
• Perpetual software licensing means you only pay for additional licensing when you introduce new functionality or add more drives

Download the Copilot Support datasheet

Watch how Copilot PhoneHome saved the day for the Microsoft Technology Center